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Quality Objectives

1

To measure and enhance people satisfaction and perception about the services.

2

To ensure timely and citizen friendly delivery of services.

3

To develop quality parameters for service delivery.

4

To develop competency of employees through training.

5

To review and re-fix goals for continual improvement through process reengineering once in a year and strive to achieve the goals.

6

To develop transparent and documented procedures for better clarity and understanding.

7

To adopt the latest technology for providing speedy and efficient services.

8

Transparent & accountable administration.

9

Empowerment of the citizen.

10

Citizen-Administration partnership.

11

Continual improvement of service provisions.

12

Development of human resource.

Sl.

Section

Sectional Objectives

Measurement Index

1

Establishment

1. Timely processing of the pension papers( subject to timely submission of  papers by the employee)

2 (% of delay cases)

98% Achievement

2.To prepare annual increment order, career advancement order and promotion orders in time.

90% Achieved

3. To timely prepare acquitence roll

100% Achieved

2

PG Cell

1. Timely  channelling  of complaints to the relevant office/deptt/section.

95% Achieved

2. Preparation of reports within scheduled time.

90% Achieved

3. Timely closure of complaints( within 15 days from the receipt of the relevant enquiry report)

80%

4. Peoples’ satisfaction enhancement.

Done through Interaction with the members of public and assess feed back .

3

Passport

1. To issue Indo Bangladesh Passport within time( within 7 days from receipt of PVR subject to personal appearance of the applicant)

90% Achieved

2. To timely send the international passport application to RPO Office( within 10 days from receipt of the PVR).

90% Achieved

4

JM

1. To issue error free certificate & licence

90% Achieved

2. To arrange licence renewal camps regularly.

     90    % Achieved

3. To take follow up action through local Police Stations in respect of  the licences that have not been renewed for quite long time.

      50   % Achieved

5

BCW  for SC/ST/OBC

1. To issue error free certificate within time( subject to the application is error free and complete in all respect).

       75    % achieved

2. To take special care to the applications where the applicant may get immediate appointment/admission/loan/ or other benefit  on obtaining the certificate or on verification of the certificate.

       95   % achieved

3. To ensure timely disbursement of pre-matric/post –matric stipends and scholarships to the eligible SC/ST/OBC students.

      80     % achieved

4. To ensure timely disbursement of pensions to the eligible SC/ST/OBC beneficiaries.

      85    % achieved

5.Speedy processing( within 15 days from receipt of sponsored applications from the P.S./Municipality) of the applications relating to  self employment based financial benefit schemes.

       90    % achieved